Frequently Asked Questions
Do I need to schedule an appointment?
Scheduling an appointment is preferred, especially if requesting a certain time or therapist. We do accept walk-ins, as available.
When should I arrive to my appointment?
We ask that you arrive 15 minutes prior to your appointment. Once you’ve checked in, you’ll have a chance to kick back in our lounge area, enjoy our music until your appointment time.
How should I dress for my massage?
Many clients prefer to remove all clothing or leave on underwear. A sheet or towel will be used to drape the body, exposing only the part of the body that is being worked on.
What do I do with my personal items?
Our treatment rooms allow space for changing clothes. If you should need to leave the room for any reason, we’ll provide a robe for your use and a basket that you can use to put personal items in and take along with you. We can’t be responsible for personal items.
Do I need to shower before or after my service?
That’s completely up to you, however, during the massage, we use natural products that are non-greasy. Most guests won’t feel the need for a shower. But, if you wish, the massage therapist can use a steamed towel to wipe off any excess product.
What is your policy if I show up late?
If you’re running late for your appointment, please call us and we will try to make adjustments so that you can enjoy all of the time that was scheduled. However, please understand that this won’t always be possible. If you are late, you will be responsible for payment for the entire service that was scheduled.
What is your cancellation policy?
We know that emergencies come up, but we ask that you give us 24 hours’ notice of any changes or cancellations. If less than 24 hour’s notice is given, we charge half of the rate for the service scheduled. For no shows, we charge the entire rate for the service scheduled.
For groups of three to five, there is a 48 hour cancellation policy, and for groups of six or more, the cancellation policy is at least one week. Our event coordinators will review policies with you.
What forms of payment do you accept?
Appointments must be reserve with a credit card or gift card number. Payment may be made in advance or at the time of service. We accept cash and all major credit cards including PayPal for services and for gratuities. Personal checks are not accepted.
For any special offers, only one offer may be used for any service, and discounts are not valid for groups.